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Terms & Conditions

Terms of Use

Welcome to ThePrintBot™, a division of AA Global Printing Inc (“ThePrintBot”).

ThePrintBot is an online platform that enables you to input your content for on-demand printing and local drop-ship delivery from ThePrintBot’s global network of independently owned and operated print production facilities. These Terms of Use, also sometimes referred to as the “Agreement” is a legally binding contract between ThePrintBot and you, also sometimes referred to as the “User” or “Customer,” for the use of the applications, software, products and services provided by ThePrintBot (collectively the “Services”).

APPLICATION OF THESE TERMS

BY USING THE SERVICES CUSTOMER AGREES TO THESE TERMS OF USE. PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, THEN PLEASE DO NOT ACCESS THIS WEBSITE. THEPRINTBOT RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES

THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, APPLICATIONS, SYSTEMS, SOFTWARE AND INFORMATION, WHICH IS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THEPRINTBOT DOES NOT WARRANT THAT THE SITE OR ITS FUNCTIONS, FEATURES, OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE… OR THAT DEFECTS WILL BE CORRECTED. IT IS POSSIBLE THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, IN WHICH CASE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

PRIVACY

Please review our Privacy Notice, which regulates your use of ThePrintBot Services, to understand our practices.

APP PERMISSION

When using software and/or apps created by ThePrintBot, you hereby grant permission to us to access your device for the limited purpose of using our software.

ORDER APPROVAL

THE CUSTOMER IS FULLY RESPONSIBLE FOR FINAL PROOF AND LAYOUT APPROVAL PRIOR TO AND FOR THE PRINTING PROCESS.

ThePrintBot is NOT RESPONSIBLE OR LIABLE for errors in a final product, including those caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.

By approving and placing your order, you are agreeing to the following terms:
“I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.”
You will be asked to confirm your acceptance these terms prior to checking out.

THEPRINTBOT INTELLECTUAL PROPERTY

All material and software (the “ThePrintBot IP”) are Copyright © 2019 AA Global Printing Inc. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the ThePrintBot IP; or the copyrighted property of parties from whom ThePrintBot has licensed such property. You have a limited license to use ThePrintBot IP only in connection your use of the Services. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE THEPRINTBOT IP TO ANY OTHER SERVER OR LOCATION FOR ANY PURPOSE IS EXPRESSLY PROHIBITED. THEPRINTBOT DOES NOT MAKE ANY ASSURANCES OR WARRANTY WITH REGARD TO THE APRINTBOT IP.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the ThePrintBot Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. ThePrintBot policy is that you cannot use explicit language or pornography on printed materials and merchandise.

By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you. By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark and any other intellectual property claims.

 

CUSTOMER CONTENT

ThePrintBot grants User a limited, revocable, non-transferable license to access and use the Service for your own individual use and subject to these Terms of Use. You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not ThePrintBot , are entirely responsible for all Content that you use from the ThePrintBot Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit: (i) any Content that contains pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) any Content that contains a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any Content advocating or urging treason, insurrection, or forcible resistance to any law or facilitating or promoting activities that violate the laws of the jurisdictions in which you operate or do business; (iv) any defamatory remarks directed at any other person or company; (v) Content condoning or promoting violence against people based on race, ethnicity, color, national origin, religion, age, gender, gender identity, sexual orientation, disability, medical condition or veteran status; (vi) Content that contains personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords, unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent; (vii) content implying or promoting, or supporting or funding or soliciting membership in a terrorist organization; or (viii) any content that infringes the intellectual property rights or other proprietary rights of ThePrintBot or any third party. ThePrintBot does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will ThePrintBot be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to deny services without a disclosed reason for objectionable content.

ThePrintBot Services are provided for your personal use only. You agree to abide by these Terms of Use and not to use the Services or related messages for any unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of legally prohibited solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed, or other actions, that are taken through your registered account.

You acknowledge that ThePrintBot does not pre-screen Content, but that ThePrintBot , its affiliates and its associates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates these Terms of Use or may otherwise be objectionable. You further acknowledge and agree that APrintbot may preserve Content and may also disclose Content if required to do so by law or if the preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of Service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of APrintbot, its users and/or the public.

COPIES OF CONTENT

We recommend that you maintain a copy of all files and content uploaded to ThePrintBot , as we will not be able to return any of your files/content.

GOVERNING LAW/VENUE

This Agreement shall be governed by and construed in accordance with the internal laws of the Commonwealth of Massachusetts without giving effect to any choice or conflict of law provision or rule (whether in the Commonwealth of Massachusetts or any other jurisdiction) that would require the application of the laws of another jurisdiction.  The parties agree that they shall resolve all disputes arising under this agreement in the Superior Court for the Commonwealth of Massachusetts.  The parties hereby agree, and shall consent, to the filing or transfer of any action filed in the Superior Court for the Commonwealth of Massachusetts into the Business Litigation Session sitting in Suffolk County regardless of the county in which the action is filed.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THEPRINTBOT – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE, EXCEED THE AMOUNT PAID BY YOU TO THEPRINTBOT.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom ThePrintBot has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of these Terms of Use, (C) your dispute with another user or other third party, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.

YOUR ACCOUNT

It is your sole responsibility to maintain the confidentiality of your account and password, and to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. ThePrintBot sells products only to adults, not children, who can purchase with a credit card or other payment method accepted by ThePrintBot . Those under the age of 18-years-old may use ThePrintBot services only with the involvement and permission of a parent or legal guardian. ThePrintBot reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

LIMITATION OF LIABILITY – MIGRATING TO THE NEW WEBSITE

It is our goal to make any future transition to a new website or hosting facility seamless and simple for all users. However, to the fullest extent permitted by law, in no event shall ThePrintBot be liable for any issues that may arise from migrating from any current website to a new website, including but not limited to: loss of data, issues with previous or current orders, issues with user’s customers or customer’s orders, user’s inability to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing features, graphics, copy, links or any other data on the website.

MIGRATION DISCLAIMER

If you have any orders, marketing orders (proposals or packages), mailing orders, design orders, or any type of order that has not yet been delivered to you, we advise that you wait until they are complete (in other words shipped/delivered to you) before migrating over to a new website.

Once you migrate, you will only have access to log in to our new website, not our old website. Although the data from your previous orders will be available for you to view on the new website, it will only be a view-only access, and you will not be able to re-upload files, approve orders, or take any other action on them, aside from viewing the details of that order and creating problem tickets. This is for previous orders only. However, if these orders are already in production, they will continue to be processed until they are printed and delivered to you.

Please also remember that once you migrate over, you will not be able to go back; you will not have access to the old website any longer.

DESIGNING FILES

ThePrintBot does not provide any design files.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. ThePrintBot is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.

ThePrintBot is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). ThePrintBot is not responsible for images printed as fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly prepared artwork.

ThePrintBot is not responsible for overprint designs or non-flattened files printing in error.

Additional fees may apply for files larger than 30MB.

ThePrintBot is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to not meeting proper print specifications.

*More information available on product details and file set up pages.

COLOR PROOFING, MATCHING & PRINTING

ThePrintBot is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.

ThePrintBot will try its best to match the gradient density of each color, but ThePrintBot is not liable for the final appearance of a color.

The application of High Gloss UV Coating, if ordered, may affect or change the appearance of printed colors. ThePrintBot is not liable for the final color appearance of High Gloss UV-coated products.

ORDER CANCELLATION

ThePrintBot will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

If a job is canceled prior to print production, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Cancellation fees prior to approval range from 15%-30% of the total transaction amount, depending on the labor hours and administrative fees involved. The minimum cancellation fee before approval is $15.

Once the order has already gone to print, we will only refund you the shipping fees. We cannot refund you when your order has been sent to print, because production has already begun.

If a job is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund.

Any charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

Orders on hold due to file or payment issues will be canceled by ThePrintBot if no written response is received from the customer within fourteen (14) days. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.

All work and services rendered to Customer remains ThePrintBot ’s property until Customer has paid for it and discharged all other amounts owing to ThePrintBot . If Customer misuses Service(s) in any way, ThePrintBot reserves the right to contact the parties responsible for the misuse and demand the cost of the Service(s).

RETURNS AND REFUNDS

Since each order is unique to the Customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, then as Customer’s sole and exclusive remedy at law or in equity, we will re-print the order at no additional cost to Customer. Customer understands and agrees that there are no refunds or credits.

The Customer must notify ThePrintBot within six (6) business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned shall be shipped by the Customer at its own expense.

USER-GENERATED SOCIAL MEDIA CONTENT

We welcome our customers to share photos and videos of their ThePrintBot orders online, including on social media websites, social media applications, and social sharing websites. Should you tag or mention ThePrintBot or AA Global Printing, we may contact you for permission to use, share and/or re-post your photos, videos, reviews or other content. By granting permission, you (a) represent and warrant that you own the copyright or have permission from the copyright owner to publish the photo, review or content and (b) grant APrintbot permission to use, share and/or re-post the photo, video, review or other type of content in any and all forms including, but not limited to, ThePrintbot’s website(s), social media accounts, blog, videos, email, and any and all print and web-based publications, without payment, royalties, or other consideration. While our general policy is to credit user-generated photos and content to their respective copyright holders, image/content credit is not guaranteed. ThePrintbot reserves the right to edit or modify the photo, video, review or content at its discretion.

ORDER SHIPPING & DELIVERY

ThePrintBot will make every effort to ensure that production difficulties do not delay delivery schedules. In no case shall ThePrintBot be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery.

All ThePrintBot customers agree not to hold ThePrintBot liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond ThePrintbot’s direct control. ThePrintBot shipment and delivery dates are calculated based upon estimates provided by our suppliers.

ThePrintBot will make every effort to ensure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulties, rush charges/fees will be refunded or waived where applicable. However, technical difficulties will not be the grounds for order cancellation.

Holiday Production: During the holiday season our regular and rush printing production times will be extended by an additional (2) two business days due to an increase in volume.

Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for ThePrintBot to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.

Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.

Shipping suggestions are estimated and cannot be guaranteed.

Please note: Due to size limitations, we will not ship to PO Boxes.

Next Day SERVICE SHIPPING METHOD

Next Day delivery may be available in certain locations. Please contact sales@aaglobalprinting for more information.

Delivery – Limited Access Locations

  1. Before attempting delivery at Limited Access Locations, Carrier must reach an agreement with the consignor or consignee regarding the date and time (approximate) of such pickup or delivery. This arrangement for pickup or delivery shall be made before pickup, or tender of delivery is initially attempted, and shall include at least the following:
    1. The shipment may be delivered to the address on the bill of lading or may be picked up by the consignee at Carrier’s terminal.
    2. Carrier’s next delivery schedule for the delivery area and the delivery requirements, including:
      1. The shipment weight, number of packages and payment requirements
      2. Additional services that may be available and the respective charges, including delivery to positions not immediately adjacent to Carrier’s vehicle (item 566) and lift gate services (item 892)
    3. When Carrier is requested or required to arrange for a delivery at a location with limited access, the following charge shall apply: $250.00 per shipment
    4. In the case of delivery, the charge provided for in this Item will include an initial notification to make delivery arrangements. Any additional notifications will be subject to the provisions of Item 647 and assessed to the party requiring the additional notice.
    5. Unless the bill of lading is specifically endorsed to show prepayment of these charges, they will be collected from the party who authorized the additional services or the party responsible for the payment of the freight charges. The charges will apply separately for pickup and separately for delivery and will be in addition to all other charges.
    6. The term “Limited Access Locations” includes, but is not limited to the following:
      1. Churches and all houses of worship
      2. Commercial establishments not open to the walk-in public during normal Business Hours
      3. Construction sites (see Note 2)
      4. Fairs and carnivals
      5. Farms and ranches
      6. Individual (Mini) storage units
      7. Military bases / installations
      8. Mine sites (see Note 3)
      9. National parks
      10. Oil fields (see Note 4)
      11. Prisons or other correctional facilities
      12. Schools with no loading dock

Other similar locations where pickup or delivery is restricted or limited (see Item 753 for Residences).

Note 1: Not applicable on Urgent shipments (as defined in Item 822) moving “out-of-network.”
Note 2: Construction site is the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property.
Note 3: Mine site is the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or “mine” shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.
Note 4: Oil field is the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to an “oil field” site.

Please note: Shipments destined to certain zip codes will be subject to a “per shipment” surcharge. This surcharge will be in addition to all other applicable rates and charges and will be added to the freight bill as a separate line item. The surcharge will be billed to and shall be the responsibility of the party who is responsible for payment of the line haul freight charges. Upon checkout, if your zip code requires a surcharge, the surcharge will be added to the total freight cost.

CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS

Orders that are shipped to countries outside of the AA Global Printing DBA ThePrintBot’s production location countries may be subject to customs duties and fees levied by the destination country (“Import Fees”). You are responsible for payment of all Import Fees, which are levied once a shipment reaches its port of destination. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country-to-country. ThePrintBot does not have control over Import Fees, nor can we predict the exact cost of Import Fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all Import Fees before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

All shipments of $17 dollars or more to Canada are subject to “Custom Clearance Fees” (these duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian taxes: HST, GST, PST, and QST, depending on their ship-to address. Customers are responsible for payment of all duties and taxes.

Shipping rates for high-quantity products depend on the customer’s access to a shipping dock and forklift, otherwise, additional charges may apply.

FORCE MAJEURE

ThePrintBot will not be liable for its failure to perform any of its obligations hereunder during any period in which such performance is delayed by fire, flood, earthquake or other natural disasters, war, embargo, acts of terrorism, riot, pandemic, including COVID-19, or the intervention of any government authority.

SEVERABILITY

If any provision of this Agreement is found to be unlawful or unenforceable in any respect, the court shall reform such provision so as to render it enforceable or, if it is not possible to reform such provision so as to make it enforceable, then delete such provision. As so reformed or modified, the court shall fully enforce the Agreement.

SHIPPING DELAYS, SHIPPING ERRORS & LOST PACKAGES

ThePrintBot is not responsible for any delays or damages caused during transit or delivery, nor any charges or fees incurred due to packages that were lost or damaged in transit. For certain services and select destinations, the shipper may refund the delivery charge if the order is not delivered on schedule, but the shipper will not refund the cost of the order.

For time-sensitive orders, customers are responsible for allowing enough time for orders to be processed, approved, printed and shipped. ThePrintBot assumes no responsibility if the shipper is unable to deliver a time-sensitive order as scheduled. ThePrintBot will not issue any partial or full refund on orders that were printed and shipped on time, but delayed, lost or damaged in transit, during delivery, or after the item has been delivered.

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. ThePrintBot is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the Customer in submitting the proper shipping address, ThePrintBot will reship the package with the corrected address and charge an additional shipping fee for the shipment.

CREDIT CARD CHARGES

Orders of $1000 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).

All orders above $5,000.00 must be paid by cashier’s check, money order or wire transfer (please contact ThePrintBot Customer Service for ABA information).

CHECKS

Please be advised that we do not accept checks from first-time customers. If you have any questions, please email us at hello@theprintbot.com or contact our Accounting Department.
Important: Your order will not be processed until payment is received.

 

CODE OF CONDUCT ADDENDUM

PROHIBITION AGAINST DISCRIMINATION: Equal Opportunity Employment

AA Global Printing and Printbot are committed to maintaining the highest integrity in the work environment.  Our employees must comply with all applicable employment laws, as well as with our policies addressing workplace conduct.  We base hiring, promotions, and performance management decisions on qualifications and job performance.  AA Global Printing Inc. and Printbot’s policy is to treat each employee and job applicant without regard to race, color, age, sex, religion, national origin, sexual orientation, ancestry, veteran status, or any other category protected by law.  Employees must refrain from acts that are intended to cause, or that do cause, unlawful employment discrimination.  AA Global Printing Inc. and Printbot also accommodate qualified disabled employees and applicants consistent with applicable laws.

AA Global Printing Inc. and Printbot prohibit harassment in the workplace on the basis of any category protected by law, including sexual harassment.  Consistent with this policy, we will not tolerate harassment by any of our employees, customers, or other third parties.  Harassment includes verbal or physical conduct which threatens, offends, or belittles any individual because of his or her gender, race, color, age, religion, national origin, sexual orientation, ancestry, veteran status, or any other category protected by law.  Retaliation against an employee for alleging a complaint of harassment or discrimination or for participating in an investigation relating to such a complaint will not be tolerated.

 

COMPLIANCE WITH LAWS, RULES AND REGULATIONS

AA Global Printing Inc. and Printbot will comply with all laws, rules and regulations that are applicable to AA Global Printing Inc. and Printbot ’ activities, and expects that all officers and employees acting on behalf of AA Global Printing Inc. and Printbot  will do the same.  Specifically, AA Global Printing Inc. and Printbot  is committed to:

         maintaining a safe and healthy work environment;

         promoting a workplace that is free from discrimination or harassment based on race, color, religion, national origin, gender, sexual orientation or other factors that are unrelated to AA Global Printing Inc. and Printbot ’ business interests;

         supporting fair competition and laws prohibiting restraints of trade and other unfair trade practices;

         conducting its activities in full compliance with all applicable environmental laws;

         keeping the political activities of AA Global Printing Inc. and Printbot ’ directors, officers and employees separate from AA Global Printing Inc. and Printbot ’ business;

         prohibiting any illegal payments to any government officials or political party representatives of any country; and

         complying with all applicable state and federal securities laws.

Employees of AA Global Printing Inc. and Printbot, as well as its vendors and suppliers, should respect the laws, customs and traditions of each country in which they operate, but, at the same time, must not engage in any act or course of conduct which, even if legal, customary and accepted in any such country, could be deemed to be in violation of the accepted business ethics of AA Global Printing Inc. and Printbot  or the laws of the United States. 

Payment or acceptance of bribes, kickbacks or other improper payments, gifts or other benefits while conducting AA Global Printing Inc. and Printbot  business is strictly prohibited.  This prohibition applies to dealings with current or potential customers, suppliers, representatives, consultants, or other parties engaged in any business with AA Global Printing Inc. and Printbot .

 

We reserve the right to refuse service without disclosing a reason.

All prices are subject to change without notice, no adjustments will be made.